Customereye

AliMed

Healthcare & Medical • United Statesalimed.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

39/100
−11.9 vs. last month3.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#580of 615
Top 94% · Bottom Tier
#1 (best)#615 (worst)
#578Peer
#579Peer
#580This company
#581Peer
#582Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 42% negative

55%
positive
  • Positive55%
  • Neutral3%
  • Negative42%

Sentiment Balance

Covering April 2020 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 17% of reviews in this period, with 83% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.8%
Customer Support
16.7%
Loyalty
14.7%
Product Quality
11.6%
Response Speed
9.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 20.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100
70/100
signal score
  • •Built from a negative-review share of 48.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
52.5%
4★
10.8%
3★
5.0%
2★
7.0%
1★
24.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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