Customereye

Secret Label

Apparel & Fashionsecretlabel.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 814 days (about 3.7 per month). Busiest month: 8% of reviews. Languages: en 100%.

Overall Score

53/100
4.27 ★ average rating · 100 reviews
53/100 from 100 reviews over 19 months, moderate confidence.

Apparel & Fashion average: score 63.4, rating 4.26 stars, reply rate 38.2%, over 2,170 ranked companies · benchmark 11 Oct 2026

Score

53.3

Industry average 63.4

10.1 below average

Rating

4.27

Industry average 4.26

in line with average

Reply rate

—

Industry average 38.2%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#1672of 2170 ranked in Apparel & Fashion
Top 77% · Bottom Tier
#1 (best)#2170 (worst)
#1670Peer
#1671Peer
#1672This company
#1673Peer
#1674Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Delivery Shipping
Hidden
Product Quality
Hidden
Pricing
Hidden
Loyalty
Hidden
Communication
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Apparel & Fashion