Customereye

Apposta

Apparel & Fashion • United Statesapposta.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+18.9 vs. last month4.49 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#161of 330
Top 49% · Upper Half
#1 (best)#330 (worst)
#159Peer
#160Peer
#161This company
#162Peer
#163Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
27.8%
Delivery Shipping
18.4%
Customer Support
14.4%
Loyalty
10.2%
Response Speed
6.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM28/100
28/100
signal score
  • Built from a negative-review share of 26.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
77.3%
4
9.0%
3
5.5%
2
1.5%
1
6.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.8% of reviews in the last three months were positive, compared with 88.2% in the three months before that.

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