Based on public reviews and response behavior.
Among fully-analyzed Home Services companies
55% of reviews positive, 43% negative
Covering December 2024 — 255 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 42% negative and 2% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 22.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews.
