Based on public reviews and response behavior.
600 reviews over 139 days (about 131 per month). Busiest month: 53% of reviews — one month dominates this sample.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.4%, over 2,057 ranked companies · benchmark 17 Oct 2026
Score
44.0
Industry average 70.3
26.3 below average
Rating
3.67
Industry average 4.63
0.96 below average
Reply rate
—
Industry average 44.4%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
65% of reviews positive, 34% negative
Covering December 2024 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 44% negative and 3% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,057 ranked companies in Home Services (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.782). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 44.0 sits in the bottom quarter of about 2,100 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
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