Arlo Smart Home

Home Services • United Kingdomarlo.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

−4.1 vs. last month2.29 ★ average rating · 1,950 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#84of 92

Top 91% · Bottom Tier

#1 (best)#92 (worst)

#82Peer

#83Peer

#84This company

#85Peer

#86Peer

Overall Customer Sentiment

Below Average

34% of reviews positive, 64% negative

34%

positive

Positive34%
Neutral2%
Negative64%

Sentiment Balance

Covering August 2026 — 180 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 28% of reviews in this period, with 71% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,950 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.1%

Loyalty

15.0%

Pricing

13.6%

Problem Resolution

12.4%

Product Quality

12.3%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH99/100

99/100

signal score

•Built from a negative-review share of 64.2% across this company's analyzed reviews.
•36 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

23.7%

4★

4.5%

3★

6.5%

2★

8.0%

1★

57.3%

Based on 1,950 analyzed reviews. Sentiment is slipping: 44.5% of reviews in the last three months were positive, compared with 56.4% in the three months before that.

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