Craftmaster Hardware, LLC

Home Services • United Statescraftmasterhardware.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+41.4 vs. last month4.31 ★ average rating · 561 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#83of 92

Top 90% · Bottom Tier

#1 (best)#92 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Below Average

63% of reviews positive, 33% negative

63%

positive

Positive63%
Neutral4%
Negative33%

Sentiment Balance

Covering September 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 14% negative and 29% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 546 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.5%

Customer Support

15.2%

Response Speed

15.1%

Product Quality

13.6%

Loyalty

8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Value For Money, making up 1.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 42.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

76.3%

4★

6.1%

3★

3.0%

2★

1.8%

1★

12.8%

Based on 561 analyzed reviews. Sentiment is slipping: 83.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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