Customereye

SchengenFlightReservationVisa

Flight & Hotel Booking • United Statesschengenflightreservationvisa.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−33.3 vs. last month4.21 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#192of 225
Top 85% · Bottom Tier
#1 (best)#225 (worst)
#190Peer
#191Peer
#192This company
#193Peer
#194Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering October 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 80% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.7%
Response Speed
17.1%
Loyalty
13.1%
Communication
10.3%
Product Quality
10.2%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 10.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • 6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating
5
74.0%
4
7.0%
3
1.5%
2
0.7%
1
16.8%

Based on 600 analyzed reviews. Sentiment is improving: 75.6% of reviews in the last three months were positive, compared with 58.5% in the three months before that.

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