Fareboom

Flight & Hotel Booking • United Statesfareboom.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

+4.5 vs. last month4.45 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#188of 225

Top 84% · Bottom Tier

#1 (best)#225 (worst)

#186Peer

#187Peer

#188This company

#189Peer

#190Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 24% negative

73%

positive

Positive73%
Neutral4%
Negative24%

Sentiment Balance

Covering October 2024 — 33 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 79% of reviews in this period, with 18% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

21.1%

Pricing

17.2%

Customer Support

15.3%

Loyalty

12.9%

Product Quality

12.3%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 33.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

78.2%

4★

8.7%

3★

2.5%

2★

1.0%

1★

9.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.5% of reviews in the last three months were positive, compared with 89.0% in the three months before that.

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