Customereye

Sao Paulo Guarulhos Airport

Airport Servicessao-paulo-guarulhos-airport.skytrax-import

Review data last updated .

Based on public reviews and response behavior.

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78 reviews.

Overall Score

29/100
2.07 ★ average rating · 78 reviews
29/100 from 78 reviews, limited confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

29.1

Industry average 32.4

3.3 below average

Rating

2.07

Industry average 2.41

0.34 below average

Competitive Performance Rank

Among ranked Airport Services companies

#7of 13 ranked in Airport Services
Top 54% · Mid Pack
#1 (best)#13 (worst)
#5Peer
#6Peer
#7This company
#8Peer
#9Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

40% of reviews positive, 60% negative

40%
positive
  • Positive40%
  • Neutral0%
  • Negative60%

Sentiment Balance

Covering August 2012 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
Hidden
Product Quality
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Customer Support
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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