Sao Paulo Guarulhos Airport

Airport Servicessao-paulo-guarulhos-airport.skytrax-import

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

29/100

2.07 ★ average rating · 78 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#13of 21

Top 62% · Mid Pack

#1 (best)#21 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Mid Pack

40% of reviews positive, 60% negative

40%

positive

Positive40%
Neutral0%
Negative60%

Sentiment Balance

Covering August 2012 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 9 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2012.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

18.8%

Product Quality

15.4%

Customer Support

15.0%

Pricing

11.2%

Loyalty

10.4%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100

62/100

signal score

•Built from a negative-review share of 60.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.1avg rating

5★

3.8%

4★

15.4%

3★

6.4%

2★

24.4%

1★

50.0%

Based on 78 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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