Munich Airport

Airport Servicesmunich-airport.de

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

+66.7 vs. last month2.52 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#11of 21

Top 52% · Mid Pack

#1 (best)#21 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Mid Pack

46% of reviews positive, 51% negative

46%

positive

Positive46%
Neutral3%
Negative51%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 162 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

24.9%

Customer Support

15.2%

Delivery Shipping

13.8%

Product Quality

12.1%

Loyalty

10.7%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 24.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100

45/100

signal score

•Built from a negative-review share of 51.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

21.7%

4★

6.3%

3★

11.3%

2★

21.3%

1★

39.3%

Based on 300 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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