Customereye

Atlanta Hartsfield Airport

Airport Servicesatlanta-hartsfield-airport.skytrax-import

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

35/100
+33.4 vs. last month1.55 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#10of 21
Top 48% · Upper Half
#1 (best)#21 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Above Average

24% of reviews positive, 75% negative

24%
positive
  • Positive24%
  • Neutral1%
  • Negative75%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 239 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.9%
Response Speed
16.4%
Loyalty
15.8%
Product Quality
9.6%
Delivery Shipping
9.6%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH79/100
79/100
signal score
  • Built from a negative-review share of 74.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating
5
2.0%
4
3.0%
3
4.7%
2
19.3%
1
71.0%

Based on 300 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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