Customereye

Hong Kong Airport

Airport Serviceshongkongairport.com

Review data last updated .

Based on public reviews and response behavior.

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295 reviews.

Overall Score

45/100
3.55 ★ average rating · 295 reviews
45/100 from 295 reviews, moderate confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

45.2

Industry average 32.4

12.8 above average

Rating

3.55

Industry average 2.41

1.14 above average

Competitive Performance Rank

Among ranked Airport Services companies

#3of 13 ranked in Airport Services
Top 23% · Top Tier
#1 (best)#13 (worst)
#1Peer
#2Peer
#3This company
#4Peer
#5Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

66% of reviews positive, 33% negative

66%
positive
  • Positive66%
  • Neutral1%
  • Negative33%

Sentiment Balance

Covering November 2023 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Product Quality
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Delivery Shipping
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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