Based on public reviews and response behavior.
Among fully-analyzed Airport Services companies
66% of reviews positive, 33% negative
Covering November 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.
Showing 175 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Problem Resolution, making up 3.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 295 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 66.7% in the three months before that.
