Customereye

Zurich Airport

Airport Serviceszurich-airport.com

Review data last updated .

Based on public reviews and response behavior.

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219 reviews.

Overall Score

40/100
2.80 ★ average rating · 219 reviews
40/100 from 219 reviews, moderate confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

40.3

Industry average 32.4

7.9 above average

Rating

2.80

Industry average 2.41

0.39 above average

Competitive Performance Rank

Among ranked Airport Services companies

#4of 13 ranked in Airport Services
Top 31% · Upper Half
#1 (best)#13 (worst)
#2Peer
#3Peer
#4This company
#5Peer
#6Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral1%
  • Negative40%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Delivery Shipping
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Pricing
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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