Based on public reviews and response behavior.
Among fully-analyzed Airport Services companies
37% of reviews positive, 61% negative
Covering December 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.
Showing 244 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Response Speed, making up 20.8% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 300 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 75.0% in the three months before that.
