Customereye

London Heathrow Airport

Airport Servicesheathrow.com

Review data last updated .

Based on public reviews and response behavior.

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300 reviews.

Overall Score

28/100
2.18 ★ average rating · 300 reviews
28/100 from 300 reviews, high confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

28.0

Industry average 32.4

4.4 below average

Rating

2.18

Industry average 2.41

0.23 below average

Competitive Performance Rank

Among ranked Airport Services companies

#8of 13 ranked in Airport Services
Top 62% · Mid Pack
#1 (best)#13 (worst)
#6Peer
#7Peer
#8This company
#9Peer
#10Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

37% of reviews positive, 61% negative

37%
positive
  • Positive37%
  • Neutral2%
  • Negative61%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Loyalty
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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