Dubai Airport

Airport Servicesdubaiairports.ae

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

26/100

2.21 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#17of 21

Top 81% · Bottom Tier

#1 (best)#21 (worst)

#15Peer

#16Peer

#17This company

#18Peer

#19Peer

Overall Customer Sentiment

Below Average

33% of reviews positive, 66% negative

33%

positive

Positive33%
Neutral1%
Negative66%

Sentiment Balance

Covering July 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 236 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.0%

Response Speed

17.1%

Delivery Shipping

14.7%

Loyalty

13.2%

Product Quality

11.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 19.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH60/100

60/100

signal score

•Built from a negative-review share of 66.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating

5★

9.0%

4★

11.0%

3★

10.7%

2★

23.7%

1★

45.7%

Based on 300 analyzed reviews. Sentiment is improving: 33.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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