Customereye

Milan Bergamo Airport

Airport Servicesmilan-bergamo-airport.skytrax-import

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

50 reviews.

Overall Score

24/100
−33.3 vs. last month1.94 ★ average rating · 50 reviews
24/100 from 50 reviews, limited confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

24.1

Industry average 32.4

8.3 below average

Rating

1.94

Industry average 2.41

0.47 below average

Competitive Performance Rank

Among ranked Airport Services companies

#11of 13 ranked in Airport Services
Top 85% · Bottom Tier
#1 (best)#13 (worst)
#9Peer
#10Peer
#11This company
#12Peer
#13Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

32% of reviews positive, 68% negative

32%
positive
  • Positive32%
  • Neutral0%
  • Negative68%

Sentiment Balance

Covering April 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Response Speed
Hidden
Customer Support
Hidden
Loyalty
Hidden
HiddenHidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Airport Services