Customereye

Milan Bergamo Airport

Airport Servicesmilan-bergamo-airport.skytrax-import

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

24/100
−33.3 vs. last month1.94 ★ average rating · 50 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#19of 21
Top 90% · Bottom Tier
#1 (best)#21 (worst)
#17Peer
#18Peer
#19This company
#20Peer
#21Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 68% negative

32%
positive
  • Positive32%
  • Neutral0%
  • Negative68%

Sentiment Balance

Covering April 2022 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 6 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
20.7%
Customer Support
16.7%
Loyalty
13.3%
Pricing
12.0%
Delivery Shipping
11.3%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 20.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • •Built from a negative-review share of 68.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating
5★
8.0%
4★
10.0%
3★
4.0%
2★
14.0%
1★
64.0%

Based on 50 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

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