Customereye

Amsterdam Schiphol Airport

Airport Servicesschiphol.nl

Review data last updated .

Based on public reviews and response behavior.

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300 reviews.

Overall Score

22/100
1.91 ★ average rating · 300 reviews
22/100 from 300 reviews, high confidence.

Airport Services average: score 32.4, rating 2.41 stars, reply rate not measured, over 13 ranked companies · benchmark 4 Oct 2026

Score

22.0

Industry average 32.4

10.4 below average

Rating

1.91

Industry average 2.41

0.50 below average

Competitive Performance Rank

Among ranked Airport Services companies

#12of 13 ranked in Airport Services
Top 92% · Bottom Tier
#1 (best)#13 (worst)
#9Peer
#10Peer
#11Peer
#12This company
#13Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%
positive
  • Positive26%
  • Neutral0%
  • Negative73%

Sentiment Balance

Covering May 2026 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Response Speed
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Customer Support
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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