Manchester Airport

Airport Servicesmanchesterairport.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

19/100

1.54 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Airport Services companies

#21of 21

Top 100% · Bottom Tier

#1 (best)#21 (worst)

#17Peer

#18Peer

#19Peer

#20Peer

#21This company

Overall Customer Sentiment

Below Average

22% of reviews positive, 77% negative

22%

positive

Positive22%
Neutral1%
Negative77%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 241 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.0%

Response Speed

18.7%

Loyalty

13.8%

Product Quality

11.4%

Delivery Shipping

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH73/100

73/100

signal score

•Built from a negative-review share of 77.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

4.3%

4★

3.7%

3★

3.7%

2★

11.3%

1★

77.0%

Based on 300 analyzed reviews. Sentiment is improving: 25.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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