Customereye

RL Exchange

Software & Web Services • United Statesrl.exchange

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 986 days (about 3.1 per month). Busiest month: 45% of reviews. Languages: en 65%, unknown 21%, pt 9%.

Overall Score

49/100
Short observation window (986 days)
−14.5 vs. last month4.61 ★ average rating · 100 reviews
49/100 from 100 reviews over 2 months, moderate confidence. trend not shown: window under six months.

Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026

Score

48.6

Industry average 61.8

13.2 below average

Rating

4.61

Industry average 4.15

0.46 above average

Reply rate

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Industry average 34.4%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2598of 3146 ranked in Software & Web Services
Top 83% · Bottom Tierdown 99 from last month
#1 (best)#3146 (worst)
#2596Peer
#2597Peer
#2598This company
#2599Peer
#2600Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering December 2023 — 42 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 33% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Response Speed
Hidden
Delivery Shipping
Hidden
Customer Support
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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