RL Exchange

Software & Web Services • United Statesrl.exchange

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−15.4 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#254of 363

Top 70% · Mid Pack

#1 (best)#363 (worst)

#252Peer

#253Peer

#254This company

#255Peer

#256Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 27% negative

70%

positive

Positive70%
Neutral4%
Negative27%

Sentiment Balance

Covering December 2023 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 52% of reviews in this period, with 42% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

26.7%

Customer Support

15.1%

Delivery Shipping

12.1%

Product Quality

12.0%

Onboarding

10.7%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100

38/100

signal score

•Built from a negative-review share of 38.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.0%

4★

7.5%

3★

1.3%

2★

1.0%

1★

4.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.6% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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