Based on public reviews and response behavior.
196 reviews over 4 days (about 1492 per month). Busiest month: 100% of reviews — one month dominates this sample. Languages: en 74%, es 12%, pt 7%.
Software & Web Services average: score 60.4, rating 4.05 stars, reply rate 35.6%, over 2,324 ranked companies · benchmark 1 Nov 2026
Score
48.6
Industry average 60.4
11.8 below average
Rating
4.19
Industry average 4.05
0.14 above average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
48% of reviews positive, 51% negative
Covering September 2026 — 196 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 48% of reviews in this period, with 51% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 196 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,324 ranked companies in Software & Web Services (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.191 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 48.6 sits in the bottom quarter of about 2,300 ranked Software & Web Services companies (25th percentile: 51, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
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