Quicken

Software & Web Services • United Stateswww.quicken.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

48/100

−14.0 vs. last month2.89 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#241of 363

Top 66% · Mid Pack

#1 (best)#363 (worst)

#239Peer

#240Peer

#241This company

#242Peer

#243Peer

Overall Customer Sentiment

Mid Pack

40% of reviews positive, 58% negative

40%

positive

Positive40%
Neutral3%
Negative58%

Sentiment Balance

Covering August 2026 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,081 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

19.9%

Loyalty

14.8%

Customer Support

12.7%

Problem Resolution

11.3%

Pricing

10.4%

Most feedback concerns Response Speed.

The most common complaint theme is Response Speed, making up 19.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 57.6% across this company's analyzed reviews.
•30 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating

5★

27.4%

4★

13.1%

3★

14.1%

2★

11.2%

1★

34.0%

Based on 2,100 analyzed reviews. Sentiment is improving: 75.9% of reviews in the last three months were positive, compared with 23.0% in the three months before that.

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