Based on public reviews and response behavior.
200 reviews over 122 days (about 50 per month). Busiest month: 28% of reviews. Languages: en 100%, fr 1%.
Beauty & Wellness average: score 65.5, rating 4.29 stars, reply rate 39.2%, over 2,500 ranked companies · benchmark 23 Oct 2026
Score
66.7
Industry average 65.5
1.3 above average
Rating
4.13
Industry average 4.29
0.16 below average
Reply rate
—
Industry average 39.2%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 30% negative
Covering September 2026 — 33 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 30% negative and 3% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,500 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 86 mentions with a sentiment score of 83.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
