Customereye

Us Zavvi

Beauty & Wellness • United Kingdomus.zavvi.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 356 days (about 17 per month). Busiest month: 17% of reviews. Languages: en 100%.

Overall Score

67/100
−13.6 vs. last month4.03 ★ average rating · 200 reviews
67/100 from 200 reviews over 13 months, moderate confidence.

Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026

Score

66.5

Industry average 65.4

1.1 above average

Rating

4.03

Industry average 4.28

0.25 below average

Reply rate

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Industry average 40.6%

not measured

Competitive Performance Rank

Among ranked Beauty & Wellness companies

#914of 1840 ranked in Beauty & Wellness
Top 50% · Upper Halfup 90 from last month
#1 (best)#1840 (worst)
#912Peer
#913Peer
#914This company
#915Peer
#916Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral0%
  • Negative31%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Onboarding
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Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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