Based on public reviews and response behavior.
998 reviews over 71 days (about 428 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: en 92%, unknown 6%, fr 0%.
Beauty & Wellness average: score 65.4, rating 4.28 stars, reply rate 40.6%, over 1,840 ranked companies · benchmark 30 Oct 2026
Score
66.4
Industry average 65.4
1.0 above average
Rating
4.31
Industry average 4.28
0.03 above average
Reply rate
—
Industry average 40.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
70% of reviews positive, 28% negative
Covering July 2026 — 245 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 34% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 998 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,840 ranked companies in Beauty & Wellness (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 41%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 534 mentions with a sentiment score of 73.65/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
