Based on public reviews and response behavior.
878 reviews over 2,681 days (about 10 per month). Busiest month: 8% of reviews. Languages: en 99%, fr 1%, es 0%.
Beauty & Wellness average: score 65.5, rating 4.29 stars, reply rate 39.2%, over 2,500 ranked companies · benchmark 23 Oct 2026
Score
66.7
Industry average 65.5
1.3 above average
Rating
3.13
Industry average 4.29
1.16 below average
Reply rate
—
Industry average 39.2%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
55% of reviews positive, 44% negative
Covering July 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 878 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,500 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.193 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 66% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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