Customereye

Relaxed Clarity

Healthcare & Medical • United Statesrelaxedclarity.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+5.4 vs. last month4.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#321of 615
Top 52% · Mid Pack
#1 (best)#615 (worst)
#319Peer
#320Peer
#321This company
#322Peer
#323Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering September 2024 — 28 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.9%
Onboarding
18.0%
Loyalty
17.5%
Response Speed
14.2%
Product Quality
11.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.0%
4
2.8%
3
0.5%
2
0.2%
1
1.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.6% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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