Customereye

Eyelation Technologies Inc.

Healthcare & Medical • United Stateseyelation.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

47/100
−4.2 vs. last month4.36 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#489of 615
Top 80% · Bottom Tier
#1 (best)#615 (worst)
#487Peer
#488Peer
#489This company
#490Peer
#491Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 27% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative27%

Sentiment Balance

Covering October 2024 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 68% of reviews in this period, with 27% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
23.3%
Customer Support
23.3%
Product Quality
14.7%
Delivery Shipping
11.6%
Response Speed
11.4%

Most feedback concerns Onboarding.

The most common complaint theme is Value For Money, making up 0.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
73.0%
4
8.8%
3
6.5%
2
4.3%
1
7.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.1% of reviews in the last three months were positive, compared with 88.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis