Teladoc Health

Healthcare & Medical • United Stateswww.teladochealth.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

−42.8 vs. last month4.72 ★ average rating · 595 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#434of 615

Top 71% · Mid Pack

#1 (best)#615 (worst)

#432Peer

#433Peer

#434This company

#435Peer

#436Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

21.7%

Customer Support

14.7%

Product Quality

13.6%

Loyalty

12.1%

Onboarding

11.7%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.2%

4★

5.7%

3★

2.5%

2★

1.0%

1★

3.5%

Based on 595 analyzed reviews. Sentiment is slipping: 93.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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