Based on public reviews and response behavior.
606 reviews over 189 days (about 98 per month). Busiest month: 28% of reviews. Languages: en 99%, unknown 2%.
Healthcare & Medical average: score 66.5, rating 4.37 stars, reply rate 44.7%, over 2,990 ranked companies · benchmark 23 Oct 2026
Score
53.8
Industry average 66.5
12.7 below average
Rating
3.23
Industry average 4.37
1.14 below average
Reply rate
—
Industry average 44.7%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 46% negative
Covering August 2026 — 169 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 33% negative and 2% neutral.
Share of theme mentions
Themes extracted from 606 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,990 ranked companies in Healthcare & Medical (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.110 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.8 sits in the bottom quarter of about 3,100 ranked Healthcare & Medical companies (25th percentile: 57, median: 67). The weakest topic and the reply rate are the two levers that move this score fastest.
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