Rail Ninja

Automotive & Mobility • Maltarail.ninja

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−4.0 vs. last month3.20 ★ average rating · 732 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#237of 265

Top 89% · Bottom Tier

#1 (best)#265 (worst)

#235Peer

#236Peer

#237This company

#238Peer

#239Peer

Overall Customer Sentiment

Below Average

50% of reviews positive, 49% negative

50%

positive

Positive50%
Neutral2%
Negative49%

Sentiment Balance

Covering October 2024 — 52 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 56% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 667 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

18.0%

Pricing

17.0%

Customer Support

12.7%

Response Speed

11.4%

Loyalty

11.0%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 17.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 48.8% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

44.8%

4★

7.5%

3★

6.1%

2★

5.7%

1★

35.8%

Based on 732 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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