Customereye

Pizza Pizza

Food & Dining • Canadapizzapizza.ca

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

38/100
+33.4 vs. last month1.60 ★ average rating · 590 reviews

Competitive Performance Rank

Among fully-analyzed Food & Dining companies

#65of 71
Top 92% · Bottom Tier
#1 (best)#71 (worst)
#63Peer
#64Peer
#65This company
#66Peer
#67Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 72% negative

27%
positive
  • Positive27%
  • Neutral2%
  • Negative72%

Sentiment Balance

Covering October 2024 — 9 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 56% of reviews in this period, with 44% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.7%
Customer Support
16.4%
Loyalty
15.2%
Product Quality
10.7%
Pricing
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH85/100
85/100
signal score
  • •Built from a negative-review share of 75.0% across this company's analyzed reviews.
  • •18 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating
5★
10.3%
4★
2.7%
3★
1.7%
2★
6.9%
1★
78.3%

Based on 590 analyzed reviews. Sentiment is improving: 41.9% of reviews in the last three months were positive, compared with 26.3% in the three months before that.

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