PianoGroove

Schools & Academic Education • United Kingdompianogroove.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

73/100

−23.3 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#19of 203

Top 9% · Top Tier

#1 (best)#203 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Category Leader

92% of reviews positive, 7% negative

92%

positive

Positive92%
Neutral1%
Negative7%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 584 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.8%

Loyalty

20.2%

Customer Support

15.4%

Onboarding

11.3%

Pricing

8.4%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100

13/100

signal score

•Built from a negative-review share of 13.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

87.7%

4★

9.5%

3★

1.8%

2★

0.8%

1★

0.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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