Preply

Schools & Academic Education • United Statespreply.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

49/100

−12.9 vs. last month4.05 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#180of 203

Top 89% · Bottom Tier

#1 (best)#203 (worst)

#178Peer

#179Peer

#180This company

#181Peer

#182Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%

positive

Positive75%
Neutral1%
Negative24%

Sentiment Balance

Covering September 2024 — 35 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.9%

Communication

18.3%

Product Quality

11.8%

Response Speed

10.0%

Problem Resolution

9.8%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 7.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 28.3% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

68.5%

4★

8.0%

3★

1.8%

2★

3.7%

1★

18.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.4% of reviews in the last three months were positive, compared with 81.2% in the three months before that.

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