PetKey

Pet Products & Supplies • United Statespetkey.org

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−8.4 vs. last month4.47 ★ average rating · 2,067 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#217of 263

Top 83% · Bottom Tier

#1 (best)#263 (worst)

#215Peer

#216Peer

#217This company

#218Peer

#219Peer

Overall Customer Sentiment

Below Average

76% of reviews positive, 22% negative

76%

positive

Positive76%
Neutral2%
Negative22%

Sentiment Balance

Covering April 2026 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 33% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,033 reviews across the months with enough data to chart reliably (min 3/month), most recent: April 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

23.7%

Customer Support

19.3%

Pricing

11.5%

Product Quality

11.2%

Loyalty

9.6%

Most feedback concerns Onboarding.

The most common complaint theme is Delivery Shipping, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 21.9% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

76.4%

4★

10.4%

3★

4.1%

2★

2.2%

1★

6.8%

Based on 2,067 analyzed reviews. Sentiment is holding steady: 66.7% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

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