Zooplus

Pet Products & Supplies • United Kingdomwww.zooplus.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+7.8 vs. last month3.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#257of 263

Top 98% · Bottom Tier

#1 (best)#263 (worst)

#255Peer

#256Peer

#257This company

#258Peer

#259Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%

positive

Positive59%
Neutral2%
Negative39%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 55% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.3%

Loyalty

14.5%

Customer Support

12.0%

Pricing

11.3%

Response Speed

11.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•19 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating

5★

55.2%

4★

3.7%

3★

5.0%

2★

5.3%

1★

30.8%

Based on 600 analyzed reviews. Sentiment is slipping: 51.7% of reviews in the last three months were positive, compared with 73.7% in the three months before that.

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