Based on public reviews and response behavior.
200 reviews over 57 days (about 107 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 98%, unknown 2%, af 1%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
53.2
Industry average 63.3
10.1 below average
Rating
2.73
Industry average 4.23
1.50 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
47% of reviews positive, 51% negative
Covering September 2026 — 47 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 62% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.282 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 53.2 sits in the bottom quarter of about 1,100 ranked Pet Products & Supplies companies (25th percentile: 55, median: 65). The weakest topic and the reply rate are the two levers that move this score fastest.
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