pdfFiller

Software & Web Services • United Statespdffiller.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

40/100

−10.0 vs. last month3.21 ★ average rating · 1,171 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#328of 363

Top 90% · Bottom Tier

#1 (best)#363 (worst)

#326Peer

#327Peer

#328This company

#329Peer

#330Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 41% negative

57%

positive

Positive57%
Neutral2%
Negative41%

Sentiment Balance

Covering July 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 40% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,128 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

18.8%

Pricing

15.6%

Product Quality

13.5%

Customer Support

12.4%

Loyalty

8.8%

Most feedback concerns Onboarding.

The most common complaint theme is Pricing, making up 15.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH51/100

51/100

signal score

•Built from a negative-review share of 41.3% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating

5★

46.1%

4★

8.8%

3★

3.2%

2★

3.7%

1★

38.3%

Based on 1,171 analyzed reviews. Sentiment is improving: 36.4% of reviews in the last three months were positive, compared with 22.2% in the three months before that.

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