Based on public reviews and response behavior.
5,000 reviews over 57 days (about 2670 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 60%, unknown 35%, es 2%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
32.9
Industry average 61.8
28.9 below average
Rating
3.07
Industry average 4.15
1.08 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
43% of reviews positive, 55% negative
Covering September 2026 — 898 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 39% of reviews in this period, with 59% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 5,000 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.314 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.196). Review the worst months in the trend data to identify specific operational or product issues.
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