PayPoint

Professional Services • United Kingdompaypoint.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

−13.2 vs. last month4.86 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#256of 517

Top 50% · Upper Half

#1 (best)#517 (worst)

#254Peer

#255Peer

#256This company

#257Peer

#258Peer

Overall Customer Sentiment

Above Average

87% of reviews positive, 11% negative

87%

positive

Positive87%
Neutral2%
Negative11%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

39.7%

Product Quality

17.7%

Loyalty

10.7%

Onboarding

9.4%

Response Speed

8.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100

14/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

1.2%

3★

0.7%

2★

0.2%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.8% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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