Webs

Professional Services • Silver Springwww.webs.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

57/100

−12.1 vs. last month3.67 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#204of 517

Top 39% · Upper Half

#1 (best)#517 (worst)

#202Peer

#203Peer

#204This company

#205Peer

#206Peer

Overall Customer Sentiment

Above Average

61% of reviews positive, 37% negative

61%

positive

Positive61%
Neutral2%
Negative37%

Sentiment Balance

Covering December 2024 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 43% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.2%

Pricing

15.4%

Product Quality

11.6%

Loyalty

11.4%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 25.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

53.5%

4★

9.0%

3★

9.0%

2★

7.8%

1★

20.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 77.7% of reviews in the last three months were positive, compared with 76.7% in the three months before that.

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