Based on public reviews and response behavior.
600 reviews over 462 days (about 40 per month). Busiest month: 10% of reviews.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026
Score
57.2
Industry average 66.2
9.0 below average
Rating
3.67
Industry average 4.38
0.71 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
61% of reviews positive, 37% negative
Covering December 2024 — 28 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 43% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 24 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.329). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 16% of reviews against an industry average of 43%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
Included in the full report
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