Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
93% of reviews positive, 7% negative
Covering October 2019 — 13 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.
Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2019.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Communication, making up 1.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 80.0% in the three months before that.
