Customereye

Pangea Money Transfer

Finance & Insurance • United Statespangeamoneytransfer.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

59/100
−6.0 vs. last month4.38 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#149of 373
Top 40% · Upper Half
#1 (best)#373 (worst)
#147Peer
#148Peer
#149This company
#150Peer
#151Peer

Overall Customer Sentiment

Above Average

66% of reviews positive, 30% negative

66%
positive
  • Positive66%
  • Neutral4%
  • Negative30%

Sentiment Balance

Covering October 2024 — 19 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 63% of reviews in this period, with 26% negative and 11% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
23.2%
Pricing
19.7%
Onboarding
17.2%
Customer Support
13.8%
Product Quality
7.8%

Most feedback concerns Response Speed.

The most common complaint theme is Problem Resolution, making up 3.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH75/100
75/100
signal score
  • Built from a negative-review share of 46.3% across this company's analyzed reviews.
  • 7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.0%
4
6.2%
3
2.5%
2
2.0%
1
11.3%

Based on 600 analyzed reviews. Sentiment is slipping: 84.6% of reviews in the last three months were positive, compared with 89.7% in the three months before that.

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