Based on public reviews and response behavior.
1,000 reviews over 43 days (about 708 per month). Busiest month: 64% of reviews — one month dominates this sample. Languages: en 75%, unknown 23%, es 1%.
Finance & Insurance average: score 63.9, rating 4.22 stars, reply rate 45.0%, over 3,264 ranked companies · benchmark 23 Oct 2026
Score
48.3
Industry average 63.9
15.6 below average
Rating
4.66
Industry average 4.22
0.44 above average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
75% of reviews positive, 20% negative
Covering July 2026 — 356 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 19% negative and 4% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 1,000 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,264 ranked companies in Finance & Insurance (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.237 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.393). Review the worst months in the trend data to identify specific operational or product issues.
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