Ovago

Flight & Hotel Booking • United Statesovago.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

+15.0 vs. last month3.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#82of 225

Top 36% · Upper Half

#1 (best)#225 (worst)

#80Peer

#81Peer

#82This company

#83Peer

#84Peer

Overall Customer Sentiment

Above Average

70% of reviews positive, 29% negative

70%

positive

Positive70%
Neutral1%
Negative29%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

27.5%

Pricing

13.0%

Product Quality

11.0%

Loyalty

10.3%

Response Speed

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 29.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

66.5%

4★

2.0%

3★

0.3%

2★

2.0%

1★

29.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 66.2% of reviews in the last three months were positive, compared with 61.2% in the three months before that.

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