Customereye

MSC Cruises UK

Flight & Hotel Bookingwww.msccruises.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 75 days (about 81 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 99%, de 1%, es 1%.

Overall Score

63/100
Short observation window (75 days)
−25.4 vs. last month3.50 ★ average rating · 200 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#176of 401
Top 44% · Upper Half
#1 (best)#401 (worst)
#174Peer
#175Peer
#176This company
#177Peer
#178Peer

10 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Above Average

71% of reviews positive, 28% negative

71%
positive
  • Positive71%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering September 2026 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Theme Distribution

Share of theme mentions

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