Flight & Hotel Booking • United Kingdomwww.msccruises.co.uk
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 75 days (about 81 per month). Busiest month: 65% of reviews — one month dominates this sample. Languages: en 99%, de 1%, es 1%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
63.2
Industry average 69.7
6.5 below average
Rating
3.50
Industry average 4.44
0.94 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 28% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 200 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,292 ranked companies in Flight & Hotel Booking (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.392). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 80% of reviews against an industry average of 46%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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