Based on public reviews and response behavior.
516 reviews over 2,532 days (about 6.2 per month). Busiest month: 36% of reviews. Languages: en 85%, unknown 7%, es 3%.
Flight & Hotel Booking average: score 69.7, rating 4.44 stars, reply rate 46.4%, over 1,292 ranked companies · benchmark 30 Oct 2026
Score
62.8
Industry average 69.7
6.9 below average
Rating
3.13
Industry average 4.44
1.31 below average
Reply rate
—
Industry average 46.4%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
58% of reviews positive, 40% negative
Covering August 2026 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 24% negative and 0% neutral.
Share of theme mentions
Themes from the 516 most recent reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement real-time inventory syncing with high-demand partner attractions (Sagrada Família, Colosseum, Vatican Museums) so customers see accurate availability at point of purchase. Introduce automated rebooking notifications with alternative time slots when changes occur, and set a maximum lead-time guarantee for confirmed reservations.
Create a dedicated rapid-response support tier with a published 48-hour resolution commitment for refund requests and booking errors. Deploy a self-service refund portal within the app to reduce inbound ticket volume.
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