Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
67% of reviews positive, 32% negative
Covering June 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.
Showing 852 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Pricing.
The most common complaint theme is Customer Support, making up 9.0% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 888 analyzed reviews. Sentiment is improving: 61.5% of reviews in the last three months were positive, compared with 38.5% in the three months before that.
