Based on public reviews and response behavior.
600 reviews over 285 days (about 64 per month). Busiest month: 14% of reviews.
General Retail & Marketplaces average: score 62.4, rating 4.21 stars, reply rate 35.5%, over 2,745 ranked companies · benchmark 12 Oct 2026
Score
68.5
Industry average 62.4
6.1 above average
Rating
4.75
Industry average 4.21
0.54 above average
Reply rate
—
Industry average 35.5%
not measured
Among ranked General Retail & Marketplaces companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering October 2024 — 58 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 14% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,745 ranked companies in General Retail & Marketplaces (benchmark 12 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 100% of reviews against an industry average of 36%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Delivery Shipping" is the strongest recurring theme in the reviews: 388 mentions with a sentiment score of 80.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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