Customereye

New Skills Academy

Schools & Academic Education • United Kingdomnewskillsacademy.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−33.4 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#91of 203
Top 45% · Upper Half
#1 (best)#203 (worst)
#89Peer
#90Peer
#91This company
#92Peer
#93Peer

Overall Customer Sentiment

Above Average

92% of reviews positive, 7% negative

92%
positive
  • Positive92%
  • Neutral1%
  • Negative7%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 573 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
20.2%
Onboarding
18.7%
Product Quality
17.6%
Customer Support
14.7%
Pricing
10.1%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • •Built from a negative-review share of 9.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.5%
4★
4.0%
3★
1.7%
2★
0.8%
1★
3.0%

Based on 600 analyzed reviews. Sentiment is slipping: 37.5% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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