Customereye

Driving Test Genie

Schools & Academic Education • United Kingdomwww.drivingtestgenie.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
+7.2 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Schools & Academic Education companies

#151of 203
Top 74% · Mid Pack
#1 (best)#203 (worst)
#149Peer
#150Peer
#151This company
#152Peer
#153Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.4%
Response Speed
17.4%
Loyalty
13.8%
Product Quality
13.4%
Communication
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 19.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
87.7%
4★
8.0%
3★
0.3%
2★
0.2%
1★
3.8%

Based on 600 analyzed reviews. Sentiment is slipping: 83.1% of reviews in the last three months were positive, compared with 95.2% in the three months before that.

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