Based on public reviews and response behavior.
200 reviews over 22 days (about 277 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 100%.
Lending & Consumer Finance average: score 65.5, rating 4.43 stars, reply rate 49.6%, over 1,142 ranked companies · benchmark 6 Oct 2026
Score
61.7
Industry average 65.5
3.8 below average
Rating
3.88
Industry average 4.43
0.55 below average
Reply rate
—
Industry average 49.6%
not measured
Among ranked Lending & Consumer Finance companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering September 2026 — 118 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 59% of reviews in this period, with 42% negative and 0% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,142 ranked companies in Lending & Consumer Finance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.144 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 94% of reviews against an industry average of 50%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
