Based on public reviews and response behavior.
600 reviews over 509 days (about 36 per month). Busiest month: 20% of reviews.
Food & Beverage average: score 61.8, rating 4.27 stars, reply rate 33.9%, over 2,298 ranked companies · benchmark 9 Oct 2026
Score
67.7
Industry average 61.8
5.9 above average
Rating
4.52
Industry average 4.27
0.25 above average
Reply rate
—
Industry average 33.9%
not measured
Among ranked Food & Beverage companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 17% negative
Covering November 2024 — 15 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,298 ranked companies in Food & Beverage (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.192 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -1.541). Review the worst months in the trend data to identify specific operational or product issues.
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